Agreement to these terms
Clanner (“Clanner”, “we”, “us”) is a product of Galific Solutions Pvt Ltd (“Galific”), a company incorporated in India with its registered office in Noida, Uttar Pradesh.
By creating an account, starting a trial, or otherwise using Clanner, you agree to these Terms of Service and to our Privacy Policy. If you're using Clanner on behalf of a company or other entity, you represent that you have authority to bind that entity.
If you don't agree with these terms, you can't use Clanner. That's the whole deal.
Changes to these terms
We may update these terms from time to time — to reflect new features, changes in law, or lessons learned. When we make a material change, we'll email you at least 30 days before the change takes effect, and we'll update the “Last updated” date above.
Minor non-material changes (clarifications, typos, reformatting) take effect immediately. Your continued use of Clanner after a change takes effect means you accept the updated terms.
The Clanner service
Clanner is an autonomous content marketing platform. We harvest publicly-available signals from configured sources, generate drafts, design visual assets, and schedule publication to third-party social and publishing platforms you connect.
We reserve the right to modify, add, or remove features of the service with reasonable notice. We do not guarantee any specific feature will be available indefinitely, though we commit to honoring the capabilities materially advertised in your plan at the time of purchase.
Availability
Clanner targets 99.5% monthly uptime, excluding scheduled maintenance and incidents caused by third-party platforms we rely on (e.g., the publishing APIs of Instagram, LinkedIn, X). We publish incident history at status.clanner.com.
Your account
Eligibility
You must be at least 18 years old (or the age of majority where you live, whichever is higher) to use Clanner.
Account security
You're responsible for keeping your login credentials and API tokens confidential, and for all activity that occurs under your account. If you suspect unauthorized access, notify security@clanner.com immediately.
One account per person / brand
Each Solo plan is for a single operator and a single brand. Each Studio plan supports up to 10 brands. Sharing a Solo plan across multiple businesses or using automation to multiply brand slots violates these terms.
Subscriptions & payments
Clanner is offered on a recurring subscription basis (monthly or annual). The price and billing frequency are shown at checkout and in your account dashboard.
Taxes
Prices do not include taxes. Applicable GST, VAT, or sales tax will be added at checkout based on your billing location.
Failed payments
If a payment fails, we'll attempt to collect for up to 14 days. If we can't, the account enters a limited state (existing content preserved, scheduling paused) until payment is current.
Price changes
We may change subscription prices with at least 60 days' written notice. If you signed up during an early-access pricing window and have remained continuously subscribed, your price is locked at the rate advertised when you signed up — that's the promise.
Free trials
New accounts get a 14-day free trial of Clanner. No payment method required to start. At the end of the trial, you'll be prompted to choose a plan. If you don't, the account enters a read-only state — your data isn't deleted until you ask us to delete it, or after 90 days of inactivity (whichever is earlier).
Abuse of the trial system (creating multiple accounts to extend trials, using disposable emails, etc.) may result in termination without notice.
Cancellation & refunds
You can cancel from your account dashboard at any time. Cancellation takes effect at the end of your current billing period — you keep full access until then.
Refund policy
We offer a 30-day money-back guarantee on your first paid month or first annual payment. If Clanner isn't working for you, email hello@clanner.com within 30 days and we'll refund the charge. No forms, no calls.
Beyond the 30-day window, refunds are at our discretion and generally limited to cases of platform outage or billing error.
Data export
On cancellation, you can export all of your drafts, scheduled posts, brand settings, and engagement history to Markdown, CSV, and JSON. Your data stays accessible for 90 days after cancellation before permanent deletion.
Your content & license
You own your content. Drafts, brand voice samples, configurations, and everything Clanner generates for your brand remain your property, full stop.
To operate the service, you grant us a limited, non-exclusive, worldwide license to host, store, process, display, and transmit your content — solely as needed to provide Clanner to you. This license terminates when you delete content or close your account.
We don't train on your content
We do not use your content, brand voice, drafts, or engagement data to train AI models — ours or anyone else's. Your content is sent only to the AI APIs strictly required to generate your drafts (e.g., Google Gemini), under agreements that prohibit training on our prompts.
Acceptable use
You agree not to use Clanner to:
- Generate or publish content that is illegal, fraudulent, hateful, harassing, or that infringes third-party rights.
- Impersonate any person or entity, or misrepresent your affiliation with anyone.
- Publish sexually explicit material or content involving minors.
- Coordinate inauthentic behavior, spam, or manipulate engagement on any platform.
- Reverse-engineer, decompile, or attempt to extract source code or model weights from Clanner.
- Resell the service or sublicense access without written permission.
- Use Clanner to scrape, mirror, or harvest data beyond what the service makes available to you.
- Interfere with or disrupt the service, servers, or networks connected to Clanner.
We reserve the right to remove content or suspend accounts that violate this policy, with or without notice depending on severity.
Intellectual property
The Clanner platform, software, design system, branding, documentation, and technology are owned by Clanner Labs and are protected by copyright, trademark, and other laws.
We grant you a limited, non-transferable, non-exclusive license to use Clanner for your own business purposes during your subscription. This license doesn't transfer any ownership, doesn't permit resale, and doesn't survive termination.
Feedback you send us is appreciated and we may use it without restriction — but we'll never publish your feedback with your name attached without explicit permission.
Third-party services
Clanner publishes to and reads from third-party platforms (Instagram, LinkedIn, X, YouTube, Reddit, and more). Your use of those platforms is governed by their terms, not ours. If a platform suspends your account, restricts API access, or changes its rules, Clanner's ability to publish to or read from that platform may be affected through no fault of ours.
You're responsible for complying with the terms of every platform you connect, including posting frequency rules, content policies, and automation guidelines.
Termination & suspension
You can terminate your account at any time from the dashboard. We can terminate or suspend your account if you materially violate these terms, abuse the service, or engage in fraud.
In severe cases (illegal content, threats to platform integrity), we may suspend access immediately without prior notice. In all other cases, we'll give you at least 14 days to correct the issue before terminating.
On termination, we'll preserve your data for 90 days before permanent deletion, except where we're legally required to delete sooner.
Disclaimers
Clanner is provided “as is”. To the maximum extent permitted by law, we disclaim all warranties — express or implied — including merchantability, fitness for a particular purpose, and non-infringement.
We don't warrant that Clanner will be uninterrupted, error-free, or that any specific marketing outcome will result from using it. Content generation is probabilistic; your review is the final check.
Clanner is a tool, not a lawyer, accountant, or compliance officer. Nothing the system generates should be treated as legal, financial, medical, or regulated advice.
Limitation of liability
To the maximum extent permitted by law, Clanner's total liability to you for any claim arising out of or relating to the service — whether in contract, tort, or otherwise — is limited to the amount you paid us in the 12 months preceding the claim.
Neither party is liable for indirect, incidental, special, consequential, or punitive damages (including lost profits, lost reputation, lost data) even if advised of the possibility.
Some jurisdictions don't allow these limitations. In those places, our liability is limited to the maximum extent permitted.
Indemnification
You agree to indemnify and hold Clanner harmless from claims, damages, and costs arising out of your misuse of the service, your content, or your violation of these terms or applicable law. We'll give you prompt notice of any such claim and cooperate reasonably in the defense.
Governing law & disputes
These terms are governed by the laws of India, without regard to conflict-of-law principles. Any dispute arising out of or relating to the service or these terms will be resolved exclusively in the courts of Noida, Uttar Pradesh, India.
Before filing any legal action, both parties agree to attempt good-faith resolution by writing to legal@clanner.com with a description of the issue. We'll respond within 15 business days.
Contact
Questions about these terms? Reach out:
- Legal — legal@clanner.com
- Support — hello@clanner.com
- Security — security@clanner.com
- Mail — Galific Solutions Pvt Ltd, Noida, Uttar Pradesh, India
We try to write terms that respect your time and don't hide the important bits. If we ever fall short, tell us.